Obligations of a banker
Though the primary relationship between a banker and his customer is that of a debtor and creditor or vice versa,
the special features of this relationship, impose the following additional obligations on the banker:
Obligations to honour the cheques
The deposits accepted by a banker are his liabilities repayable on demand or otherwise. The banker is, therefore,
under a statutory obligation to honour his customer’s cheques in the usual course. Section 31 of the Negotiable
Instruments Act, 1881, lays down that:
“The drawee of a cheque having sufficient funds of the drawer in his hands, properly applicable to the payment
must compensate the drawer for any loss or damage caused by such default.”
Obligation to maintain Secrecy of Account
The account of the customer in the books of the banker records all of his financial dealings with the latter and the
depicts the true state of his financial position. If any of these facts is made known to others, the customer’s
reputation may suffer and he may incur losses also. The banker is, therefore, under an obligation to take utmost
care in keeping secrecy about the accounts of his customers. By keeping secrecy is meant that the account
books of the bank will not be thrown open to the public or Government officials and the banker will take all
necessary precautions to ensure that the state of affairs of a customer’s account is not made known to others by
any means. The banker is thus under an obligation not to disclose—deliberately or intentionally—any information
regarding his customer’s accounts to a third party and also to take all necessary precautions and care to ensure
that no such information leaks out of the account books.
The nationalized banks in India are also required to fulfill this obligation. Section 13 of the Banking Companies
(Acquisition and Transfer of Undertakings) Act, 1970, specially requires them to “observe, except as otherwise
required by law, the practices and usages customary amongst bankers and in particular not to divulge any
information relating to the affairs of the constituents except in circumstances in which they are, in accordance
with law or practices and usages or appropriate for them to divulge such information.”
Thus, the general rule about the secrecy of customer’s accounts may be dispensed with in the following
I. When the law requires such disclosure to be made; and
II. When practices and usages amongst the bankers permit such disclosure.
A banker will be justified in disclosing information about his customer’s account on reasonable and proper occasions
only as stated below:
(a) Disclosure of Information required by Law
A banker is under statutory obligation to disclose the information relating to his customer’s account when the law specially requires him to do so. The banker would, therefore, be justified in disclosing information to meet statutory requirements:
(i) Under the Income- Tax Act, 1961 :According to Section 131, the income tax authorities possess the
same powers as are vested in a Court under the Code of Civil Procedure, 1908, for enforcing the attendance of any person including any offer of banking company or any offer thereof, to furnish information in relation to such points or matters, as in the opinion of the income-tax authorities will be useful for or relevant to any proceedings under the Act. The income –tax authorities are thus authorized to call for necessary information from the banker for the purpose of assessment of the bank customers.
Section 285 of the Income- tax Act, 1961, requires the banks to furnish to the Income-tax Officers the
names and addresses of all persons to whom they have paid interest exceeding ` 400 mentioning
the actual amount of interest paid by them.
(ii) Under the Companies Act, 1956. When the Central Government appoints an Inspector or to investigate
the affairs of any joint stock company under Section 235 or 237 of the Companies Act, 1956, it shall
be the duty of all officers and other employees and agents (including the bankers ) of the company
(a) produce all books and papers of, or relating to, the company, which are in their custody or power, and
(b) otherwise to give the Inspector all assistance in connection with investigation which they are
reasonably able to give (Section 240).
Thus the banker is under an obligation to disclose all information regarding the company but no of any other customer for the purpose of such investigation (Section 251).
(iii) By order of the Court under the Banker’s Books Evidence Act, 1891. When the court orders the
banker to disclose information relating to a customer’s account, the banker is bound to do so. In order to avoid the inconvenience likely to be caused to the bankers from attending the Courts and producing their account books as evidence, the Banker’s Books Evidence Act, 1891, provides that certified copies of the entries in the banker’s book are to be treated as sufficient evidence and production of the books in the Courts cannot be forced upon the bankers. According to Section 4 of the Act, “ a certified copy of any entry in a banker’s book shall in all legal proceedings be received as prima facie evidence of the matters, transitions and accounts therein recorded in every case where,
and to the same extent, as the original entry itself is now by law admissible, but not further or otherwise.”
Thus if a banker is not a party to a suit, certified copy of the entries in his book will be sufficient evidence. The Court is also empowered to allow any party to legal proceedings to inspect or copy from the books of the banker for the purpose of such proceedings.
(iv) Under the Reserve Bank of IndiaAct,1934. The Reserve Bank of India collects credit information
from the banking companies and also furnishes consolidated credit information from the banking company. Every banking company is under a statutory obligation under Section 45-B of the Reserve Bank. The Act, however, provides that the Credit information supplied by the Reserve Bank to the banking companies shall be kept confidential. After the enactment of the Reserve Bank of India (Amendment) Act, 1974, the banks are granted statutory protection to exchange freely credit information mutually among themselves.
(v) Under the Banking Regulation Act, 1949. Under Section 26, every banking company is requires to
submit a return annually of all such accounts in India which have not been operated upon for 10 years. Banks are required to give particulars of the deposits standing to the credit of each such account.
(vi) Under the Gift Tax Act, 1958. Section 36 of the Gifts Tax Act, 1958, confers on the Gift Tax authorities
powers similar to those conferred on Income- Tax authorities under Section 131 of the Income Tax
Act [discussed above (i).]
(vii) Disclosure to Police. Under Section 94 (3) of the Criminal Procedure Code, the banker is not exempted from producing the account books before the police. The police officers conducting an investigation
may also inspect the banker’s books for the purpose of such investigations (section 5. Banker’s
Books Evidence Act).
(viii) Under the Foreign Exchange Management Act, 1999, under section 10. Banking companies dealing
in foreign exchange business are designated as ‘authorized persons’ in foreign exchange. Section
36, 37 and 38 of this Act empowers the officer of the Directorate of Enforcement and the Reserve Bank to investigate any contravention under the Act..
(ix) Under the Industrial Development Bank of India Act, 1964. After the insertion of sub-section 1A in
Section 29 of this Act in 1975, the Industrial Development Bank of India is authorized to collect from
or furnish to the Central Government, the State Bank, any subsidiary bank, nationalized bank or other scheduled bank, State Co-operative Bank, State Financial Corporation credit information or other information as it may consider useful for the purpose of efficient discharge of its functions. The term ‘credit information’ shall have the same meaning as under the Reserve Bank of India Act,1934.
(b) Disclosure permitted by the Banker’s Practices and Usages
The practices and usages customary amongst bankers permit the disclosure of certain information under the following circumstances:
(i) With Express or Implied Consent of the Customer. The banker will be will be justified in disclosing
any information relating to his customer’s account with the latter’s consent. In fact the implied term of the contract between the banker and his customer is that the former enters into a qualified obligation with the latter to abstain from disclosing information as to his affairs without his consent (Tourniers vs. National Provincial and Union Bank of India). The consent of the customer may be expressed or implied. Express consent exists in case the customer directs the banker in writing to intimate the balance in his account or any other information to his agent, employee or consultant.
The banker would be justified in furnishing to such person only the required information and no more. It is to be
noted that the banker must be very careful in disclosing the required information to the customer or his authorized representative. For example, if an oral enquiry is made at the counter, the bank employee should not speak in louder voice so as to be heard by other customers. Similarly, the pass-book must be sent tot the customer through the messenger in a closed cover. A banker generally does not disclose such information to the customer over the telephone unless he can recognize the voice of his customer; otherwise he bears the risk inherent in such disclosure.
In certain circumstances, the implied consent of the customer permits the banker to disclose necessary information. For example, if the banker sanctions a loan to a customer on the guarantee of a third person and the latter asks the banker certain questions relating to the customer’s account. The banker is authorized to do so because by furnishing the name of the guarantor, the customer is presumed to have given his implied consent for such disclosure. The banker should give the relevant information correctly and in good faith.
Similarly, if the customer furnishes the name of the banker to a third party for the purpose of a trade reference, not only an express consent of the customer exists for the discloser of relevant information but the banker is directed to do so, the non – compliance of which will adversely affect the reputation of the customer.
Implied consent should not be taken for granted in all cases even where the customer and the enquirer happen to be very closely related. For example, the banker should not disclose the state of a lady’s account to her husband without the express consent of the customer.
(ii) The banker may disclose the state of his customer’s account in order to legally protect his own interest. For example, if the banker has to recover the dues from the customer or the guarantor, disclosure of necessary facts to the guarantor or the solicitor becomes necessary and is quite justified.
(iii) Banker’s Reference. Banker follows the practice of making necessary enquires about the customers, their sureties or the acceptors of the bills from other bankers. This is an established practice amongst the bankers and is justified on the ground that an implied consent of the customer is presumed to exist. By custom and practice necessary information or opinion about the customer is furnished by the banker confidentially. However, the banker should be very careful in replying to such enquiries.
Precautions to be taken by the banker
The banker should observe the following precautions while giving replies about the status and financial standing of a customer:
(i) The banker should disclose his opinion based on the exact position of the customer as is evident from his account. He should not take into account any rumour about his customer’s creditworthiness. He is also not expected to make further enquiries in order to furnish the information. The basis of his opinion should be the record of the customer’s dealings with banker.
(ii) He should give a general statement of the customer’s account or his financial position without disclosing the actual figures. In expressing his general opinion he should be very cautious—he should neither speak too low about the customer nor too high. In the former case he injures the reputation of the customer ; in the latter, he might mislead the enquirer. In case unsatisfactory opinion is to be given, the banker should give his opinion in general terms so that it does not amount to a derogatory remark. It should give a caution to the enquirer who should derive his own conclusions by inference and make further enquiries, if he feels the necessity.
(iii) He should furnish the required information honestly without bias or prejudice and should not misrepresent a fact deliberately. In such cases he incurs liability not only to his own customer but also to the enquirer.
(c) Duty to the public to disclose :
Banker may justifiably disclose any information relating to his customer’s account when it is his duty to the public to disclose such information. In practice this qualification has remained vague and placed the banks in difficult situations. The Banking Commission, therefore, recommended a statutory provision clarifying the circumstances when banks should disclose in public interest information specific cases cited below:
(i) when a bank asked for information by a government official concerning the commission of a crime and the bank has reasonable cause to believe that a crime has been committed and that the information in the bank’s possession may lead to the apprehension of the culprit,
(ii) where the bank considers that the customer’s is involved in activities prejudicial to the interests of the country.
(iii) where the bank’s books reveal that the customer is contravening the provisions of any law, and
(iv)where sizable funds are received from foreign countries by a constituent.
Risks of Unwarranted and Unjustifiable Disclosure
The obligation of the banker to keep secrecy of his customer’s accounts – except in circumstances noted above – continue even after the account is closed. If a banker discloses information unjustifiably, he shall be liable to his customer and the third party as follows:
(a) Liabilities to the customer
The customer may sue the banker for the damages suffered by him as a result of such disclosure. Substantial amount may be claimed if the customer has suffered material damages. Such damages may be suffered as a result of unjustifiable disclosure of any information or extremely unfavourable opinion about the customer being expressed by the banker.
(b) Liabilities to third parties
The banker is responsible to the third parties also to whom such information is given, if –
(i) the banker furnishes such information with the knowledge that it is false, and
(ii) Such party relies on the information and suffers losses.
Such third party may require the banker to compensate him for the losses suffered by him for relying on such
information. But the banker shall be liable only if it is proved that it furnished the wrong or exaggerated information
deliberately and intentionally. Thus he will be liable to the third party on the charge of fraud but not for innocent
misrepresentation. Mere negligence on his part will not make him liable to a third party.
The general principles in this regard are as follows:
(1) A banker answering a reference from another banker on behalf of the latter’s constituent owes a duty of
honesty to the said constituent.
(2) If a banker gives a reference in the form of a brief expression of opinion in regard to creditworthiness, it
does not accept and there is not expected of it any higher duty than that of giving an honest answer.
(3) If the banker stipulates in its reply that it is without responsibility, it cannot be held liable for negligence in
respect of the reference.